Terms & Conditions

1. Introduction

Welcome to Greenstar Solar. These Terms and Conditions govern your use of our website (greenstarsolar.co.uk) and the services we provide.

By using our website, you accept these terms in full. If you disagree with any part of these terms, you must not use our website.

2. Definitions

• "We", "us", "our" refers to Greenstar Solar
• "You", "your" refers to the user or visitor of our website
• "Services" refers to solar panel installation, battery storage, EV charging, and related services
• "Website" refers to greenstarsolar.co.uk

3. Use of Website

3.1 Permitted Use

You may use our website for:

• Viewing information about our services
• Requesting quotes and consultations
• Contacting us through the provided forms
• Using our chat widget for enquiries

3.2 Prohibited Use

You must not:

• Use the website in any unlawful manner or for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit any harmful code, viruses, or malicious software
• Use automated systems (bots) to scrape or download content
• Impersonate another person or entity
• Submit false or misleading information

4. Information and Estimates

4.1 Accuracy

We strive to ensure all information on our website is accurate and up-to-date. However, we cannot guarantee the accuracy, completeness, or timeliness of all content.

4.2 Estimates and Quotes

4.3 No Guarantee of Results

While we use quality equipment and experienced installers, we cannot guarantee specific energy generation or savings. Actual results will vary based on individual circumstances.

5. Services and Installation

5.1 Quotations

Quotations provided through our website or chat widget are indicative only. Final pricing will be confirmed after a full site survey.

5.2 Contract Terms

Separate terms and conditions will apply to any installation contract you enter into with us. These will be provided before you commit to any service.

5.3 Warranties

Warranty information for specific products and services will be provided in your installation contract. Manufacturer warranties are separate from our installation warranty.

6. Intellectual Property

Unless otherwise stated, we own the intellectual property rights in the website and material on the website, including:

• Website design and layout
• Text content, images, and graphics
• Logos and branding
• Software and code

You may view and print pages from the website for your own personal use, but you must not reproduce, modify, or distribute content without our permission.

7. Limitation of Liability

7.1 Website Use

We will not be liable for any loss or damage arising from:

• Use of or inability to use our website
• Technical failures or interruptions
• Errors or omissions in website content
• Unauthorized access to our systems

7.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

7.3 Maximum Liability

Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability which cannot be excluded under UK law

8. Data Protection

We process your personal data in accordance with UK data protection law. Please see our Privacy Policy for full details on how we collect, use, and protect your information.

9. Chat Widget (Sophie AI)

Our AI chat assistant is provided for your convenience to answer general questions about our services. Please note:

• Responses are generated by AI and may occasionally be inaccurate
• The chat widget is not a substitute for professional advice
• Do not share sensitive personal information in the chat
• Conversations may be reviewed for quality and training purposes
• The chat service may be unavailable from time to time

10. Changes to Terms

We may revise these terms from time to time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes constitutes acceptance of the revised terms.

11. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us: