Privacy Policy

1. Introduction

Greenstar Solar ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website greenstarsolar.co.uk or use our services.

Company Details:
Greenstar Solar
Company No. 16038912
Email: info@greenstarsolar.co.uk
Phone: 023 8212 3763

2. Information We Collect

2.1 Personal Data You Provide

We collect the following personal information when you contact us through our website:

• Full name
• Email address
• Phone number
• Postcode
• Any messages or enquiries you send us

2.2 Chat Widget Data

When you use our AI chat assistant (Sophie), we collect:

• Your chat messages and conversation history
• Any personal information you choose to share in the chat
• Technical data such as your IP address and browser type

2.3 Automatically Collected Data

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on site
• Referring website

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries: We use your contact information to answer questions and provide quotes
• To provide our services: Including solar panel consultation, installation quotes, and customer support
• To improve our website: Analysing how visitors use our site to enhance user experience
• To send marketing communications: Only if you have given explicit consent (you can opt out anytime)
• To comply with legal obligations: Such as tax and regulatory requirements

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Consent: When you submit a contact form or use our chat widget
• Legitimate interests: To respond to enquiries and improve our services
• Contract: When necessary to provide services you have requested
• Legal obligation: To comply with UK laws and regulations

5. Third-Party Services

We share your data with the following third-party processors:

6. International Data Transfers

Some of our third-party service providers are based outside the UK/EU (particularly in the USA). We ensure appropriate safeguards are in place through:

• Standard Contractual Clauses (SCCs)
• UK International Data Transfer Agreement (IDTA)
• Adequacy decisions where applicable

7. Data Retention

We retain your personal data for:

• Contact form enquiries: 2 years from last contact (unless you become a customer)
• Customer records: 7 years for accounting and warranty purposes
• Chat conversations: 1 year from conversation date
• Marketing data: Until you withdraw consent

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: Request a copy of your personal data
• Right to rectification: Correct inaccurate personal data
• Right to erasure: Request deletion of your data ("right to be forgotten")
• Right to restrict processing: Limit how we use your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for marketing at any time

To exercise any of these rights, contact us at: info@greenstarsolar.co.uk

9. Cookies

Our website uses cookies to improve your experience. Please see our Cookie Policy for full details on the cookies we use and how to manage them.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• HTTPS encryption for all data transmission
• Secure cloud storage with access controls
• Regular security updates and monitoring
• Limited employee access on a need-to-know basis

11. Children's Privacy

Our website and services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent changes. We encourage you to review this policy periodically.

13. Contact Us & Complaints

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):